Frequently Asked Questions
Lake Erie Shores is a popular RV destination for many reasons. Here are some of the most frequently asked questions we get at Lake Erie Shores.
What are the motorcoach requirements at Lake Erie Shores?
Our Owner’s Association defined Class A in the traditional sense as motor homes and converted buses with a flat front (not a truck, van or semi-front end). Class A motorcoaches must be a minimum of 28 feet in length and be no older than ten years of age, if older photos must be sent for approval to management.
Our Owner’s Association defined Super Cs as motor homes and converted buses with a truck diesel chassis or semi front diesel chassis. Super Cs must be at least 36’ on length and must have a cohesive / matching paint scheme throughout the coach’s length. All Super Cs must send photos for approval before or at the time of booking!
We understand the appeal of other types of coaches and trailers, but we don’t have a provision to host those units as either a guest or owners.
What is the RV lot reservations policy?
RESERVATION POLICIES:
Lake Erie Shores accepts ONLY Class A and SUPER C Motorcoaches (Super C coaches require diesel semi-style cab). All coaches must be in well-kept, like-new condition. Our general guideline is 10 years or younger, with older coaches accepted at the discretion of Management upon receiving photos. Please contact us prior to making a reservation if you have any questions. If you follow through with a booking and do not have a class A or super C motorcoach that meets our requirements, we reserve the right to hold you to our cancellation policies. Specific parameters are below.
Class A motorcoach must be at least 28 feet or longer, and photos must be provided for approval if the motorcoach is older than 10 years.
Super C motorcoach must have a diesel engine, a semi-style cab, and be a minimum of 36 feet or longer. Motorcoaches must have a uniform paint scheme (full body or solid color). Photos must be provided and approved for all Super C motorcoach reservations.
A 50% deposit will be processed at the time of booking for each reservation made. The remaining balance is due 30 days prior to arrival, with a payment email reminder sent out 45 days before arrival. If you book within 30 days, the remainder of the payment will be automatically processed within 72 hours of booking.
What is your cancellation policy?
Cancellations made more than 61 days prior to arrival receive a refund of 50% of deposit.
Cancellations made between 31 – 60 days prior to arrival will lose 100% of deposit.
Reservations cancelled within 30 days of arrival will result in a loss of 100% of payments made.
(Including premium and bungalow costs if this option was selected on your reservation.)
There is a 4% fee for all credit card transactions. The guest’s credit card used at the time of the
reservation will become the card on file and will be used for any additional charges incurred during your
stay unless you provide another credit card at check-in. If guests choose to pay by check, there is no fee, but you must still put a credit card on file for any incidentals.
Specific lots are not guaranteed. If your lot for your reservation should be moved, for any number of
reasons, you will be notified and moved to a lot that is comparable to your original lot type booked.
If you rent a lot with full bungalow access, there will be a cleaning fee required that will be charged with
your first night stay. These costs will fluctuate depending on the lot and bungalow type booked.
No-shows: In the rare circumstance that a guest does not arrive on the day of check-in, we will cancel
the remaining days of the reservation by check-out time, after the first night, keeping the total payment
for stay. Guests unexpectedly delayed must contact us to avoid losing the remaining days of a
reservation.
Early departure: We will not refund portions of a stay in the event of an early departure. If a guest faces
extenuating circumstances, they should call Guest Services.
All rates and policies are subject to change.
What are your Resort policies during our stay?
RESORT POLICIES:
We are thrilled to have you join us and want you to love our Resort as much as we do. We hope you will find the information below helpful during your stay. If you have any questions, please stop into the Welcome Center or contact Guest Services at 440-261-4063.Check-In / Check-Out: Check-In is between 1:00 PM – 5:00 PM. Check-Out is 10:00 AM. **For early arrival, late arrival, or late departure, please contact
Guest Services.
Guests and Visitors must sign-in/check-in with Guest Services at the Welcome Center upon arrival.
At Check-In, everyone listed on your confirmation reservation will receive a wristband. These are to be worn while on property, especially while utilizing amenities such as the clubhouse, pool/spa, pickleball courts, dog park, and all resort events.
Visitors must register with Guest Services. A small fee will apply if visitors are using amenities, where wristbands are required.
All guests must have your registered car tag displayed on your personal vehicles. This will be given to you at Check-In. Please, no parking on the roadways. Overflow parking can be found near the clubhouse.
Quiet Hours: 10:00 PM – 8:00 AM
Pool & Spa: 8:00 AM – 11:00 PM (Adults only after 9:00PM). All children under the age of 16 must be supervised. There is no lifeguard on duty. Please use our facilities at your own risk & be courteous.
Trash: Complimentary Trash pick-up occurs daily, please bag & put at the end of your lot by 10:00AM. If you miss pickup, please deposit your trash in the bins at the fenced dumpster pad just west of the gate, or hold onto until the following mornings pick-up. Please DO NOT leave trash out overnight due to wildlife concerns. In addition, please do not feed the wildlife or leave food out overnight. We do not have recycling available on property.
Tows & Trailers: All registered guests must unhook their tows, trailers, and dollies upon arrival in the ‘safe unhooking area’ @ the Welcome Center before entering the gate. No trailers or dollies may be parked on your lot. Trailer parking is available behind the Welcome Center. Short-term parking is free for guests and owners for up to two weeks. Fee applies after two weeks.
Pet Policy: We are a pet friendly Resort but please only two well-mannered dogs or cats are allowed, unless approved prior to arrival by Guest Services. We require that copies of your pets’ current vaccinations records are sent to our Guest Services team prior to your arrival.
The Welcome Center is pet friendly, however only service animals (as defined by ADA requirements) are allowed in the clubhouse or pool complex. Additional information is available at the front office.
All pets must be on a leash when they are not inside of your motorcoach or at the fenced dog park. Please be considerate about leaving your pets unattended in vehicles due to barking, heat, etc. We are in a resort-like setting and with your help, it will stay that way. Please utilize the pet waste stations located throughout the Resort. Please note that there are no temporary fences or enclosures allowed on Lots. If your pets are causing disturbance or harm, you will be asked to leave the Resort.
Golf Carts: ONLY electric golf carts are permitted at the Resort. To drive a golf cart on property you must be at least 16 years of age with a valid driver’s license. You must stay on paved resort roadways. If you are driving at night, you must have proper lighting. Any golf cart that leaves the resort property must be street legal, as defined by the Geneva-On-The-Lake Police Department code.
RV/Car Washing: The Resort partners with a 3rd party wash/wax detailer. Please contact Guest Services for information to schedule your RV Wash. You may wash your own motorcoach or vehicles, but you will need to purchase a $20 wash pass from Guest Services.
Safety:
The speed limit within the Resort is 15 mph.
Brandishing or discharging firearms, lethal weapons, and fireworks are prohibited.
Smoking or vaping is prohibited in or near the public buildings or gathering spaces of the resort.
For their safety, children under the age of 16 are not allowed in the fitness center or outdoor fitness equipment without adult supervision.
No swimming or water play permitted in any resort waterways.
Resort Management assumes no responsibility for injury, accident, damage, or loss of personal property from any cause of nature.
In case of an emergency, all guests and visitors can shelter in the clubhouse theater with their pets.
Video/Camera Surveillance: The property and buildings are monitored. By entering the resort, guests grant permission for Lake Erie Shores to photograph guests and property for lawful purposes, including marketing and promotional use.
Additional Items:
- Gas grills are allowed on lots. No stand-alone frier units are allowed to be used on property. Covered charcoal grills such as kettle style, Kamado style or box style grills are permitted, provided no coals that have been lit and not been completely extinguished shall be left unattended at any time.
- Portable gas firepits are permitted on lots. You must keep the firepit on the cement and utilize a fire-resistant mat under any propane fire pits during use. Wood fires are only permitted in designated common areas.
- Use of the clubhouse kitchen is for Resort Owners only. Thank you for understanding.
- Jack Pads are required for your stay. If not used, you will be fined $50. We have sets available for purchase in the Welcome Center.
- Clotheslines, screen rooms or similar enclosures, tents, visible political signage, pet fences, temporary pools, splash pads, slip and slides, etc. are not permitted. Minimal lawn decorations are allowed.
- No soliciting or advertising of goods or services. Additionally, there are no commercial logos allowed on vehicles.
- For safety of electrical capacity reasons, RV site pedestals may not be used to charge electric cars, trucks, or other highway-capable electric vehicles. Golf carts and similar low-speed recreational vehicles are permitted.
- Class B vehicles cannot be used for sleeping arrangements.
- If you choose to operate a drone, it must be operated in compliance with Ohio state law. Please use common courtesy and respect individual lots.
- No skateboards are allowed on property. No wheeled items – roller skates, roller blades, one wheels, etc. can be ridden inside of any Resort building or in amenity areas.
- Catch & release fishing is only allowed in common area waterways and ponds. Please do not trespass any owner’s lot.
- Please do not trespass on occupied or developer lots. Sales staff are available to facilitate tours of the property.
- Registered Guests & visitors are asked to remember that these are all privately owned lots;we ask that they are kept in the same condition/standard consistent with the property throughout your stay and upon departure. If a registered guest or visitor has been found to have damaged items on the lot or property, there will be a minimum charge of $250, depending on the damage and scope of work to clean and fix damages.
- Non-emergency maintenance on your RV or other vehicles is not permitted on lots.
Resort Management reserves the right to refuse service to anyone and ask them to leave the Resort, if necessary. No refunds will be issued.
These terms and conditions are subject to change.
Are site numbers guaranteed when renting a lot?
We want you to have an amazing stay with us; please note that site numbers are not guaranteed.
* We are a lot ownership resort which means that, in the unlikely event the lot needs to be changed, you will be notified as soon as possible to discuss a suitable replacement lot.
Is booking online secure?
We use a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Can I bring my pet with me?
Pet Policy: We are a pet friendly Resort but please only two well-mannered dogs or cats are allowed, unless approved prior to arrival by Guest Services. We require that copies of your pets’ current vaccinations records are sent to our Guest Services team prior to your arrival.
The Welcome Center is pet friendly, however only service animals (as defined by ADA requirements) are allowed in the clubhouse or pool complex. Additional information is available at the front office.
All pets must be on a leash when they are not inside of your motorcoach or at the fenced dog park. Please be considerate about leaving your pets unattended in vehicles due to barking, heat, etc. We are in a resort-like setting and with your help, it will stay that way. Please utilize the pet waste stations located throughout the Resort. Please note that there are no temporary fences or enclosures allowed on Lots. If your pets are causing disturbance or harm, you will be asked to leave the Resort.
Are golf carts allowed at the Resort?
Yes, we are a golf cart friendly community, we request exclusively electric carts to be used through property!
When can we check in to the resort, and what time do we need to check out?
Check-in is at 1:00 pm. Check-out is 10:00 am. For early arrival or late check-out please contact Guest Services. Additional charges may apply. There are no refunds for early checkout.
What is your trailer parking policy?
Our Trailer Parking Policy
Available only behind the Welcome Center
Short-Term Trailer Parking
Free Amenity Provided to Owners and Guests for up to 2 weeks during the year.
Long-Term Trailer Parking and Storage Options
Onsite – $20/day self-serve behind the Welcome Center for any owner needing more than 2 weeks during the year.
Offsite – Willow Creek Campground
(3 miles from the resort) has outdoor parking available for $60/month.
Offsite Storage – Local Storage in Madison
(6 miles from the resort) has enclosed spaces from 5’x5′ up to 10’x40′ (some units are climate controlled), but currently doesn’t have any outdoor parking/storage available.
Is there Video / Camera Surveillance?
The property and buildings are monitored. By entering the resort, guests grant permission for Lake Erie Shores to photograph guests and property for lawful purposes, including marketing and promotional use.
RV Lot Ownership FAQs
What are the benefits of Lake Erie Shores ownership?
Owning a lot at Lake Erie Shores allows you to enjoy the resort year-round, taking advantage of summer sports, fall foliage, winter snow activities, and spring blossoms. As an owner, you’ll have the freedom to visit as you wish, knowing your preferred lot and amenities will be waiting for you. You’ll build long-lasting friendships with fellow owners and eagerly anticipate your return to the community. Additionally, you have the option to place your property in a rental pool, generating income to help offset annual costs if desired.
Will the resort help buyers of lots with layout and design?
Lake Erie Shores will utilize talented designers to put into place the best ideas of each new lot owner as they design the interiors. Customization will be fun with such a flexible platform to work with. Building out the bungalow and lot all at once will be a good opportunity for a perfect indoor/outdoor balance.
Do buyers have to decide everything about lot design prior to the start of construction?
The general layout of the lot including brick paver pad color, the bungalow location and exterior finish will need to be determined so the shell can be built. Beyond this the unit can remain unfinished on the interior until final plans for layout can be accomplished. Basic landscaping will be required at the time the bungalow is constructed.
Will the new lots be open in the shoulder and off season to enjoy?
All of the lots at Lake Erie Shores have been and will continue to be open all year for enjoyment. Both with and without coaches, there are residents who enjoy their lots every month of the year. Bungalows offer additional conditioned space that often leads to additional visits by lot owners.
Schedule A Private Property Tour Of Lake Erie Shores, a luxury MotorCoach Resort
Directions FAQs
We are looking forward to welcoming you soon! Below are easy directions to Lake Erie Shores. We have had several guests being directed via their GPS up roads that are not smooth and have tight turns in them;we just want to make sure your arrival is as smooth as possible.
FROM THE WEST (CLEVELAND, OH)
Take I-90 E. Get off at Exit 218 – OH-534. Turn left onto OH-534 N and continue for @5.6 miles. Be mindful of the 2 railroad tracks crossings – slow and steady. Turn left onto Lake Road West and continue for @1.7 miles. Our entrance to the Resort is on the left.
FROM THE EAST (BUFFALO, NY)
Take I-90 W. Get off at Exit 218 – OH-534. Turn right onto OH-534 N and continue for @5.5 miles. Be mindful of the 2 railroad tracks crossings – slow and steady. Turn left onto Lake Road West and continue for @1.7 miles. Our entrance to the Resort is on the left.
FROM THE SOUTH (PITTSBURGH, PA)
Take I-76 W. Take Exit 234 for I-680 N. Then take Exit 3A for OH-711. Continue onto OH 11 N. Take Exit 94-B onto I-90 W toward Cleveland. Get off at Exit 218 – OH-534. Turn right onto OH-534 N and continue for @5.5 miles. Be mindful of the 2 railroad tracks crossings – slow and steady. Turn left onto Lake Road West and continue for @1.7 miles. Our entrance to the Resort is on the left.
FROM THE SOUTH (COLUMBUS, OH)
Take I-71 N. Take Exit 220 for I-271 N. Continue I-271;merge onto I-90 E. Take I-90 E and then get off at Exit 218 – OH-534. Turn left onto OH-534 N and continue for @5.6 miles. Be mindful of the 2 railroad tracks crossings – slow and steady. Turn left onto Lake Road West and continue for @1.7 miles. Our entrance to the Resort is on the left.
